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Where did my bundles go? Data tops telco complaints

Where did my bundles go? Data tops telco complaints

Data tops telco complaints. Regulator says the complaints were primarily related to the premature depletion or...

Premature depletion of mobile data bundles and disputed charges were the biggest sources of consumer complaints against telcos in the three months to September.

Premature depletion of mobile data bundles and disputed charges were the biggest sources of consumer complaints against telcos in the three months to September, overtaking digital financial services and mobile money disputes.

Data services accounted for 140 of the 479 complaints escalated to the Communications Authority of Kenya (CA) between July and September, representing 29.2 per cent of the total, according to fresh data from the regulator.

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  • telco
  • complaint
  • bundle
  • datum
  • regulator
  • depletion

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