Bengaluru police use AI to assess 112 emergency response
The initiative follows a successful Proof of Concept conducted with Bengaluru-based startup VocalLabs AI to automate feedback calls made to complainants after the closure of emergency incidents.
The Bengaluru City Police have collected feedback from more than 1.5 lakh citizens in the last three months using an artificial intelligence-powered voice platform to assess the effectiveness of the 112 Emergency Response Support System (ERSS).
The initiative follows a successful Proof of Concept (PoC) conducted with Bengaluru-based startup VocalLabs AI to automate feedback calls made to complainants after the closure of emergency incidents.
Previously, trained call centre operators made these calls, limiting the number of citizens who could be reached due to manpower constraints. The new Voice AI-112 platform can conduct telephone conversations in multiple Indian languages on a large scale.
The feedback helps assess the quality of emergency response, police personnel’s conduct and service delivery, enabling senior officers to identify areas for improvement, City Police Commissioner Seemant Kumar Singh said.
- bengaluru
- police
- emergency
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