technology

Microsoft restores services after global outage

Microsoft restores services after global outage

Microsoft says it has restored services like Outlook and Teams after a global outage that disrupted customers in at least 74 countries due to a technical i

Tech giant Microsoft said on Saturday that it has “restored service” to customers, effectively drawing a close to a massive outage that caused chaos and disrupted public services and business around the world.

“We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions,” the US-based company said in an X post.

Microsoft had already reported a “broad recovery” for Outlook email and other services the day before, stating the major disruption was due to a technical issue and “not related to cyber or AI/agents.”

The outage swept the globe on Thursday, taking the company’s products offline in at least 74 countries and territories across the Americas, Europe, Asia and Africa, according to the monitoring site Downdetector.

Microsoft had attributed the disruption to “elevated load” on its infrastructure.

It said the stoppage affected its Outlook email service, as well as Microsoft’s Teams communication platform and the company’s Copilot AI assistant.

  • microsoft
  • outage
  • service
  • outlook
  • teams
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Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers
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Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ servers

An alert on Microsoft’s site said it was ‘aggressively pursuing all pathways to reduce impact’ and blamed a server issue Microsoft says it is “aggressively pursuing all pathways” after users reported issues accessing its 365 suite of programs, including Outlook and Teams. Outage website Down Detector showed a spike in Microsoft 365 problems, with nearly 130,000 reports of issues affecting access to Word, Excel, PowerPoint, Outlook and Teams as well as enterprise services such as SharePoint and OneDrive.

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