Category: Startups

Defining Customer Support in 2024: Why It's Key to...

At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they ...

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Our AI Fin chatbot now supports your customers in ...

Unlock global customer support with Intercom's AI chatbot, Fin, now offering multilingual capabilities in 45 languages.

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Crossing the Threshold: Exploring Intercom's 2024 ...

Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways cust...

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10 engineering courses from 6 years old at Interco...

Intercom has a unique engineering and product culture – discover the main lessons around product and technology learned by one of ...

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Response time: Vol. 21

In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about th...

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What I Discovered While Implementing an AI-Driven ...

Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class c...

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Product Intercom: How to Design Remarkable Product...

Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar ...

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