Amazon is adding a new feature to Alexa+ that adds conversational AI to Ring doorbells, allowing users to manage deliveries, decline sellers, and let family or friends leave a message when they’re not around.
Called Greetings, the feature helps Ring determine who is visiting your home based on their clothing, actions, and what they are holding, and responds accordingly. For example, if the system sees someone in a delivery uniform dropping off a package, it will respond based on your instructions.
The feature adds settings that let you specify where delivery people can leave packages and direct them to water or snacks you might have kept away. If a delivery person needs a signature, Alexa can also ask them when they might return and relay that message to the user.
He can also manage salespeople or service providers. You can set an instruction like “If someone comes to the door trying to sell something, politely let them know we’re not interested.”
And if you’re busy or away, Alexa can greet your friends or family when they visit and ask them to leave you a message.
It goes without saying that the technology presents the risk of misidentifying people and reacting inappropriately: if, for example, a friend works in logistics and comes to see you after work in his delivery uniform, Ring can, via Alexa, ask him to leave a package somewhere instead of letting him leave a message.
The new feature follows a controversial facial recognition feature for Ring called “Familiar faces” which allows you to create a catalog of the faces of up to 50 people who visit you regularly. Once tagged, these people will be named in the Ring app timeline and notifications when they visit.
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Amazon says Greetings uses Ring’s video descriptions to determine who the main subject on camera is to generate responses, and it does not identify who the person is.
The feature is compatible with Ring Wired Doorbell Pro (3rd generation) and Ring Wired Doorbell Plus (2nd generation) and is available to Ring Premium plan users who have video descriptions enabled. It is currently rolling out to Alexa+ Early Access customers in the United States and Canada.
Ivan covers global consumer technology developments at TechCrunch. He is based in India and has previously worked for publications such as the Huffington Post and The Next Web.
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