As British Airways announces a £7bn overhaul in a bid to reclaim the title of 'world's favorite airline' from Middle Eastern rivals after years of decline, Travel editor MARK PALMER, reveals 25 things she could do to improve herself right now.
1 Deliver passengers and baggage to the same airport at the same time. And go out of your way to help when that doesn't happen.
2 Hire sensible, middle-aged women with a sense of humor as cabin crew rather than Love. Island seekers. (Who would you rather come to the rescue in an emergency?)
3 Ban anyone who continues to shout into their phone even when the emergency panel seat belt is on. and the plane is ready to take off.
4 Reinstate the “basics and shine” service mantra that embodies their attention to detail from top to bottom . , but this was shelved a few years ago.
5 Offer decent, plentiful food on short-haul flights to show you're different from no-frills airlines.
1 Deliver passengers and baggage to the same airport at the same time. And go out of your way to help when that doesn't happen.
2 Hire sensible, middle-aged women with a sense of humor as cabin crew rather than Love. Island seekers. (Who would you rather come to the rescue in an emergency?)
3 Ban anyone who continues to shout into their phone even when the emergency panel seat belt is on. and the plane is ready to take off.
4 Reinstate the “basics and shine” service mantra that embodies their attention to detail from top to bottom . , but this was shelved a few years ago.
5 Offer decent, plentiful food on short-haul flights to show you're different from no-frills airlines.
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