Beware of expensive claims companies profiting from the chaos of the holidays
Canceled flights leave some passengers facing a battle for compensation worth thousands... but why is there no ombudsman to defend their rights? Complaints about thefts have already soared by 554% compared to last year. or arrange an alternative Those given less than 14 days notice are entitled to compensation of up to £520 Complaints companies that advertise on Google charge up to 35% commission
Money Mail today calls on a travel ombudsman to stop expensive claims companies taking advantage of the airport chaos. Holidaymakers have been warned to prepare for a summer of cancellations and delays as airlines face a staffing crisis.
Complaints thefts have already increased by 544% compared to last year, according to a study by the consumer website Resolver.
The law states that if your trip is cancelled, your airline must reimburse you or arrange an alternative route.
Those who receive less than 14 days notice are entitled to up to £520 compensation if a replacement flight delays your arrival by two hours or more.
If you are delayed by more than three hours and the airline is responsible, you can also claim compensation.
In theory this should be paid for in less than a week - but a growing backlog means that it could take months.
And airlines have been accused of evading responsibility, forcing thousands of travelers to file formal complaints each year.
< p class="mol -para-with-font">Even then, many might still miss something because the current claims system is so complicated.Pocket a CupThere is no single mediation service where disgruntled holidaymakers can seek help. Instead, the airport...
Money Mail today calls on a travel ombudsman to stop expensive claims companies taking advantage of the airport chaos. Holidaymakers have been warned to prepare for a summer of cancellations and delays as airlines face a staffing crisis.
Complaints thefts have already increased by 544% compared to last year, according to a study by the consumer website Resolver.
The law states that if your trip is cancelled, your airline must reimburse you or arrange an alternative route.
Those who receive less than 14 days notice are entitled to up to £520 compensation if a replacement flight delays your arrival by two hours or more.
If you are delayed by more than three hours and the airline is responsible, you can also claim compensation.
In theory this should be paid for in less than a week - but a growing backlog means that it could take months.
And airlines have been accused of evading responsibility, forcing thousands of travelers to file formal complaints each year.
< p class="mol -para-with-font">Even then, many might still miss something because the current claims system is so complicated.Pocket a CupThere is no single mediation service where disgruntled holidaymakers can seek help. Instead, the airport...
What's Your Reaction?
