FCTA supports the implementation of standard operating procedures
In order to implement and sustain ongoing reforms to ensure efficient service delivery, the Federal Capital Territory Administration (FCTA) conducted a 5-day training program on Standard Operating Procedures ( SOP) for its staff at all levels and in all secretariats. , Departments and Agencies (SDA) of the Territory.
In particular, 50 employees were exposed to intensive training on knowledge and operational skills regarding the SOP and its implementation in the FCTA, to help combat redundancy and bureaucratic bottlenecks in the system, thereby improving performance and service delivery.
Speaking at a brief closing ceremony, FCTA Human Resources Manager, Mallam Mohammed Bashir, said the training was aimed at building the capacity of the participants, which cuts across all FCTA SDAs, whatever their school level, to change their mentality and way of functioning.
Bashir said: "It's the psyche of the head of the civil service of the federation - changing the whole civil service system from analog to digital. So we want to see changes because this system SOP that has been adopted is what will take the civil service to the next level of service delivery.
"To improve the quality of service delivery in FCT, we gave each SDA the opportunity to train their staff, and with the 40% of them domiciled in human resources, with the agreement of the secretary permanent, we will make this training permanent.”
He added: "We are now ready to go, as you are being trained today, you will be the ones who will train others. Our vision is for you to be reasonable public servants who would be different from our mandate given to us. by the FCTA, which I believe I can achieve based on the new initiative that we have acquired, by doing so, you will domesticate wherever you are, in addition to being SOP training facilitators
“Going back to your different locations (SDA), it is expected that your modus operandi will improve service delivery in the FCT,” he said.
Speaking also, the Director of the Reform Coordination and Service Improvement Department (RC&SID), Dr. Jumai Ahmadu, said that so far only 2% of all SDAs in the FCTA have been exposed to the SOP training program, which places a heavy burden on SOP-trained personnel.
Ahmadu recalled that sometime in June, the FCTA rolled out SOPs to enable performance improvement and ensure staff know what they are supposed to do in the system, which resulted in realizing that 'it was necessary to have the internal resource, to allow the administration to pass it on effectively to all the SDAs.
“We have over 50 departments in the FCTA, so what we just witnessed was the training of our 50 SOP champions who would be the resource that we are going to use to deploy to other departments, and that would cost us less money to teach others in the system how to develop their SOPs,” she pointed out.
On the sustainability of the SOP training, she said, "We will identify more, just as we identified the 50 trainees out of the more than 300 who were trained in May, we will have more, as the exercise unfolds, because we want to have a group of people in the system that we can always draw from, to train others, to make sure there's reinforcement constant capacity in the system."
Similarly, the Administrative Director of RC&SID, which is the facilitating arm of the SOPs of the FCTA, Fatai Aremu Bello, said that trained personnel should demonstrate exemplary attitude change in the system.
Not to be outdone, Dorothy Adoga, a participant from the FCT's Economic Planning, Revenue Generation and Public-Private Partnerships Secretariat
According to her: "The SOP training is going to help us design our planned action and execute all our activities so that we can be able to drive the process, and in the end, we will have efficient service delivery. L digital aspect of the program will be effectively deplored and fully implemented to achieve our mandate in the system.”
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FCTA supports the implementation of standard operating procedures
In order to implement and sustain ongoing reforms to ensure efficient service delivery, the Federal Capital Territory Administration (FCTA) conducted a 5-day training program on Standard Operating Procedures ( SOP) for its staff at all levels and in all secretariats. , Departments and Agencies (SDA) of the Territory.
In particular, 50 employees were exposed to intensive training on knowledge and operational skills regarding the SOP and its implementation in the FCTA, to help combat redundancy and bureaucratic bottlenecks in the system, thereby improving performance and service delivery.
Speaking at a brief closing ceremony, FCTA Human Resources Manager, Mallam Mohammed Bashir, said the training was aimed at building the capacity of the participants, which cuts across all FCTA SDAs, whatever their school level, to change their mentality and way of functioning.
Bashir said: "It's the psyche of the head of the civil service of the federation - changing the whole civil service system from analog to digital. So we want to see changes because this system SOP that has been adopted is what will take the civil service to the next level of service delivery.
"To improve the quality of service delivery in FCT, we gave each SDA the opportunity to train their staff, and with the 40% of them domiciled in human resources, with the agreement of the secretary permanent, we will make this training permanent.”
He added: "We are now ready to go, as you are being trained today, you will be the ones who will train others. Our vision is for you to be reasonable public servants who would be different from our mandate given to us. by the FCTA, which I believe I can achieve based on the new initiative that we have acquired, by doing so, you will domesticate wherever you are, in addition to being SOP training facilitators
“Going back to your different locations (SDA), it is expected that your modus operandi will improve service delivery in the FCT,” he said.
Speaking also, the Director of the Reform Coordination and Service Improvement Department (RC&SID), Dr. Jumai Ahmadu, said that so far only 2% of all SDAs in the FCTA have been exposed to the SOP training program, which places a heavy burden on SOP-trained personnel.
Ahmadu recalled that sometime in June, the FCTA rolled out SOPs to enable performance improvement and ensure staff know what they are supposed to do in the system, which resulted in realizing that 'it was necessary to have the internal resource, to allow the administration to pass it on effectively to all the SDAs.
“We have over 50 departments in the FCTA, so what we just witnessed was the training of our 50 SOP champions who would be the resource that we are going to use to deploy to other departments, and that would cost us less money to teach others in the system how to develop their SOPs,” she pointed out.
On the sustainability of the SOP training, she said, "We will identify more, just as we identified the 50 trainees out of the more than 300 who were trained in May, we will have more, as the exercise unfolds, because we want to have a group of people in the system that we can always draw from, to train others, to make sure there's reinforcement constant capacity in the system."
Similarly, the Administrative Director of RC&SID, which is the facilitating arm of the SOPs of the FCTA, Fatai Aremu Bello, said that trained personnel should demonstrate exemplary attitude change in the system.
Not to be outdone, Dorothy Adoga, a participant from the FCT's Economic Planning, Revenue Generation and Public-Private Partnerships Secretariat
According to her: "The SOP training is going to help us design our planned action and execute all our activities so that we can be able to drive the process, and in the end, we will have efficient service delivery. L digital aspect of the program will be effectively deplored and fully implemented to achieve our mandate in the system.”
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FCTA supports the implementation of standard operating procedures
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