For AI adoption, “culture eats strategy for breakfast”

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For many companies, artificial intelligence (AI) is poised to go beyond the hype and deliver real business value. According to the NewVantage Partners 2022 Executive Survey, nine out of 10 Fortune 1000 companies are investing in AI. Yet only 26% of survey respondents were able to deploy it at scale.

The majority identified culture (organizational alignment, business process, change management, communication, "people" skills and resistance or lack of understanding to enable change) as the biggest barrier to widespread adoption of the 'AI.

The symbiotic relationship between culture and technology

Most business leaders recognize that culture is important, but they often struggle to define what it is, let alone how it can be changed to survive in an ever-changing digital environment.< /p>

The term may be poorly defined, but culture makes your business what it is. Think of culture as a set of values, expectations, and practices that guide and inform the actions of all team members.

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“Culture eats strategy for breakfast,” said Peter Drucker. Drucker's remark captures the truth that change is never simple - and becomes downright impossible when your culture rejects or isn't well suited to drive innovation and change.

"If your organization is not ready to embrace change, no AI project will succeed," said Abhishek Rungta, founder and CEO of digital transformation solutions provider Indus Net Technologies. “Why do some companies have exponential growth while others struggle to even maintain theirs? One of the main reasons is the people and the culture they are in.

A 2020 McKinsey Global Survey showed that only organizations with the right balance of talent, technology, strategy, and a culture that encourages experimentation and innovation can achieve positive results through digital transformation.

Preliminary “changes” to rewire your business for AI

The first step to looking at culture from a technology perspective, including as it relates to AI adoption, is to stop viewing HR professionals as the sole guardians of corporate culture. company, prescribing initiatives and benefits to boost employee morale. According to Siobhan McHale, culture change expert and author of The Insider's Guide to Culture Change: Creating a Workplace That Delivers, Grows, and Adapts, "Culture change is more likely to be successful when line managers and HR are both assuming the appropriate roles during the transformation process."

Second, it is important to understand that AI is complex and not ready-made. “In any organization, AI needs to align with business goals, data, people and processes,” said Sudhi Ranjan, product manager and technical lead at the AI-powered e-commerce accelerator. Assiduous Global.

Companies need to rigorously assess their needs and priorities, then transform their business processes and adopt the right tools and technologies to enable change. However, Ranjan said, this can be a challenge when the organizational setup to facilitate AI adoption is not well understood. The main goal of AI is to be customer and people centric. Cultural transformation therefore requires a change of ...