RAC left me waiting after 3am to pick up the car



I feel like I'm being improperly cleared by the RAC and I want other girls to know this may appear to them.

On the evening of October 15, I was driving home to London from Southend with my 23-year-old daughter while, on the A13, my car lost power.

I pulled over and called the RAC. It was about 7pm and the manager recommended that I call the police, who could lead us to a safe area.

He might also put us in line for a flatbed truck because we both suspected a mechanic might not be able to fix the problem anymore .

After being transferred down the ave from a nearby business, I called back and a mechanic was booked. At this point, it became 9 p.m.

The mechanic arrived an hour later and confirmed that the automobile should be picked up< /robust> so I paid the biggest £90.

At this point my daughter became dissatisfied because she had paintings in the morning, so I ordered a cab for her. This left me alone and I called the RAC to let them know.

Throughout the night I have recorded phone calls services, and at the same time everyone turned into apologized, they just gave me a whole new purpose for estimated time of arrival.

When I was told a truck wouldn't be with me before 4 am I insisted on speaking to a manager. At this point, I became very distressed: I had been watching for more than seven hours, had no food or water and wanted to go to the bathroom .

My case got worse and the truck arrived just after 3am. I am then home around half past four in the morning.

I think that the RAC could excuse me once I complained, but their response was that they were "sorry to have been disappointed" and a £30 refund.

I now feel worried about making overnight trips or traveling long distances on my own because I can't rely on my recovery provider to vehicle.
KM, London

This incident has shaken your confidence. Reports of long waits for breakdown recovery offers have risen sharply over the last 3 years and we have mentioned the horrible reviews from other RAC people including a sixty two year old girl who waited. This is not an advertisement for a company promising “complete peace of mind”. When we submitted your case to the employer, they apologized profusely.

RAC says: "After investigating the failure, it is clear that things went wrong arranging a tray for her automobile which we are actually sorry for and we also fully accept that we should have accomplished a much higher activity by staying in contact with her at some point during the breakdown and properly dealing with her problems while she complained to us. We have taken steps to prevent something similar from happening in fate. We would like to point out that her enjoyment was in no way normal from the high level of service we give to loads of our attendees every day."

to cover your club costs until your settlement ends in May - a gesture well worth £210 - to refund the price of the call and to make a gesture of b onne will £90 which seems to be true.

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