4 Strategies to Foster a Culture of Workforce Flexibility

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The proliferation of remote work during the global pandemic has proven that working from home is a viable workplace model with few downsides. Yet companies continue to encourage, even require, their employees to return to the office, often to their own detriment. For example, PwC's Pulse Survey: Cautious to Confident found that 64% of executives agree their company needs as many people on-site as possible.

As remote work continues to top employees' wish lists, it's clear that many business leaders need to do a better job of embracing a culture of flexibility in their organizations in order to retain and attract workers.

Employees continue to demand workplace flexibility

According to our global workforce survey, today's employees want (and need) variety in the way they work. Nearly two-thirds say they prefer a mix of in-person and remote work. This flexibility is at the heart of job satisfaction. Only 45% of in-person employees say they are satisfied with their jobs, compared to 50% of hybrid employees and 63% of fully remote workers.

Maintaining connectedness and culture is important, but inflexibility risks breeding resentment. While 26% of respondents in the PwC survey would prefer full-time remote work, only 18% said their employer is likely to adopt this model. Only 11% of employees prefer full-time in-person work, but 18% say their employer is likely to require them to come into the office every day.

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Workforce agility is essential to compete in a highly fluid and competitive marketplace. Organizations must therefore both meet employee expectations and enable their employees to perform at a high level. Otherwise, they risk facing high turnover, low productivity, and loss of business agility.

A workplace strategy that benefits the organization and the employees

It's clear that most employers still haven't figured out a new way of working in the post-pandemic world, one that provides benefits for both employees and the company. However, leading organizations are embracing a culture of flexibility in the workplace by implementing policies and tools that respond to employees where they are. Success in this new hybrid model requires engaging employees and giving them a sense of personalization and ownership of the way they work.

Here are four strategies for business leaders to foster a culture of workforce flexibility...