Amplitude's Jenna Elliott on the future of customer success

It is THE of the world worse guard secret RIGHT NOW that THE kingdom of customer experience East be completely transformed by AI – extending customer support, success, And beyond.

In customer focused companies everywhere, strategies are be recalibrated, tactical switched up, And old game books thrown away out THE window. But What changes are be done?

This week on THE Ticket podcast, OUR Vice-president of Customer Support Declan Ivory discussions with Jenna Elliott, Vice-president of Global Customer Success has digital analytic platform Amplitude, about THE subtleties of conduct customer success In Today world And What THE roadmap For companies aimed has prosper In This time looks as. By kissing A data driven culture, integrating AI consciously, And to focus on improve human interactions, companies can navigate This new wave of Driven by AI customer experiences with trust – And to have A huge impact on customer satisfaction And business growth.

Here are a few of THE key points to remember:

He all departures with data: Both qualitative And quantitative data are necessary has gauge team efficiency And identify areas For improvement. These data driven knowledge will enable You has create more target strategies has to drive faster value For clients. Operational Excellency And customer centricity are intertwined: There is A delicate balance that needs has be struck between improve efficiency And ensure customer satisfaction, which requires A to focus on KPIs And OKR frames, as GOOD as A ability has be agile And sensitive has customer needs. AI should be implemented thoughtfully: AI pieces A significant role In stimulate productivity And allow more effective customer interactions, but he should complement instead that replace human interaction. It is essential has to integrate AI In THE customer journey intentionally In order has create real value For both your clients And your organization. New the roles are emerging: As AI keep on going has transform customer support And success, leaders will to have has think thoroughly about THE types of the roles they go need on their team, such as technical writers, customer journey the creators, And strategists, has ensure data East be used In THE RIGHT path has inform THE customer journey.

If You appreciate OUR discussion, check out more episodes of OUR podcast. You can follow on Apple Podcasts, Spotify, Youtube Or to input THE RSS food In your player of choice.