Announcing Intercom for Enterprise: A whitepaper exploring how we enable large enterprises to support their customers

As businesses evolve, they need robust and reliable software that can support their growth.

Since 2011, we've been on a mission to personalize business on the Internet, helping our customers connect with their customers through contextual and personalized communications.

As we have grown and our product has matured and expanded, we have welcomed thousands of customers, each with their own unique needs and goals. We have earned the trust of our customers and we work hard every day to keep it. Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class privacy and compliance standards our customers need to deliver an exceptional customer experience.

Today we are excited to announce Intercom for Enterprise; a white paper by our company's executives that explores how Intercom has scaled to serve customers of all sizes, including the largest enterprises.

In five chapters, you'll learn all about:

Intercom's stringent security measures. How we maintain high availability. How our infrastructure evolves alongside our customers. How Intercom integrates and works with our customers' existing technology stacks. How we ensure the highest standards of data privacy and compliance.

"Our holistic approach to availability has allowed us to significantly exceed our 99.8% availability goal for several years"

Here are some of the best takeaways:

Our holistic approach to availability has allowed us to significantly exceed our 99.8% availability goal for several years, providing a platform for growth that all of our customers can trust. We rely on a very small set of core technologies, allowing us to grow teams of domain experts to deliver world-class observability tools, scaling, reliability, and build safe by default. Every customer has a unique use case and toolset, and we offer integrations, APIs, and webhooks to allow them to design their ideal workflows within and alongside Intercom. We strive to achieve the highest compliance standards, holding a SOC 2 Type 2 report, HIPAA attestation report, ISO 27001 certification, and more. We view customer data as one of Intercom's most critical assets and focus our efforts on protecting it with strong internal security foundations for our product and infrastructure - including ongoing risk management, and hiring and training incredible talent within our information security team.

There is so much more information in our Intercom for Enterprise white paper. Are you looking to maximize your clients' success through personal and contextual communication? Find out why you can trust Intercom to help you improve your success.