Bots

A big question in the customer service industry right now is: what will the future of support look like in the age of AI?

The reality is that this will require a combination of automation and humans - or, as we like to say, "bots and brains".

AI and automation have provided huge opportunities for customer service teams in terms of scalability, time savings, faster resolutions and response times, and improved experience customer. But the key to the success of this technology is – you guessed it – the humans in customer service. Artificial intelligence and automation will become the co-drivers of support teams, enabling them to provide fast and efficient support to their customers, and freeing up their team to explore new areas of interest that drive value for their businesses. .

@intercomhq