British Gas sends me two invoices – and threatening letters

I'm having a nightmare with British Gas. He bills me twice for my apartment and I can't get him to listen.

For a year, I've had a British Gas account in my name and pay my bills by direct debit every month. However, the company is also sending another set of bills to the "occupier".

We are in the midst of an energy crisis and British Gas is asking me to pay two time.

I called and contacted him via live chat and was told the issue would be resolved, but six months later nothing has happened. past.

Now he sends threatening letters warning that if I don't pay he will refer the account to a debt collection agency.

The most recent letter shows he has added a late payment charge to the account, with the amount owed by 'the occupier' now amounting to almost £750. My account is in credit.

I am afraid that this situation will create a bad credit history at this address.

IP , London

This was a very frustrating situation as it was obvious to you that there had been a problem with the meter in your apartment and the one your account was linked to.

Trying to resolve this issue with the company, only for them to start sending you threatening letters, add insult to insult.

After we made contact, British Gas got to the bottom of the matter. He apologized and explained that your named account was linked to the wrong address.

"We are closing this account and refunding payments made, to his bank account," says he. .

"We have created an account at his correct address and we will keep in touch while everything is settled."

You are grateful for our help and I hope this is the end of this sad affair.

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