Built for you: workload management features, checklists, and more.

Welcome to the February edition of Built for You!

Another month, another collection of amazing new features we've created for you. This month, we focused on making your daily tasks easier, more efficient, and more enjoyable. We think you'll be as excited as we are; let's go right away.

Evolve live support with new workload management features

Whether you have ten customers or ten thousand, our workload management updates make it even easier to scale real-time support and ensure conversations are immediately routed to the right teammates.< /p>

New customization features let you decide exactly how conversations should be prioritized and routed based on your business priorities, as well as each teammate's availability and expertise. You now have a single dedicated space where you can manage assignments, automatically set inactive teammates to 'away', and more.

Turn signups into superusers with checklists

Help your customers reach their "aha moment" as quickly as possible with custom checklists: a next-level onboarding approach that guides your users through a set of specific tasks to engage and show value in a structured and progressive way. The strong points? The checklists are:

Action Drivers: Automate your user journeys, guiding them to take key actions and reach activation milestones to improve customer adoption, retention, and satisfaction. In Context: Deliver checklists directly through Messenger within your product to make it easy for customers to discover and complete the actions they need to take. No-code: Design and create delicious checklists in minutes with our no-code builder.

Plus, Checklists lets you integrate your existing help content, optimize engagement with A/B testing, and maximize completion rates with intelligent automation.

Create more engaging articles with versioning, new headers, and more!

Better items mean increased self-service support rates among your customers. It's now easier to create, edit, and manage your help articles with the following updates:

Auto-save, version management and activity logs. More customization including image resizing, text alignment and more header types. Caption blocks to highlight specific content. Attachments and embedding videos from multiple sources. Custom collection icons and header font colors. Deliver on-brand support emails with customizable signatures

You want your customers to instantly recognize and trust the messages you send them. Now you can create brand messages by adding customizable signatures to emails you send from the inbox. That's not all: you can add your logo, attributes, text and even HTML blocks to produce truly branded emails.