More Than charges my elderly parents £2,160 a year for car insurance

I recently assumed a joint power of attorney with my sister for my parents' financial affairs.

We reviewed their direct debits and found, to our horror, they were paying £180 a month (£2160 a year) to insure their Skoda Fabia with More Than.

My parents drive about 1100 miles per year and have a maximum bonus. Based on a price comparison search, I was able to get a suitable £450-£650 annual policy.

I called More Than - my parents have been customers for 27 years - to try to move them to a cheaper policy. However, I was told that was not possible and it would cost £50 to cancel this one.

They were sold totally inappropriate insurance to their needs, at exorbitant rates, no contact from More Than other than renewal letters since the change of car in 2014.

I will, of course, cancel this policy and move to another provider, but I find this abuse of long-term elderly customers cynical and deeply upsetting.

JW, Chipping Norton

More Than says the cost was correct based on the details it contained for your 87 year old father, who runs him 15,000 miles a year. This generated a policy that cost around £4000 before its 44% discount on no-claims cases.

The quotes you got are cheaper for a number of reasons including being based on lower mileage (3000) and higher deductible. On a comparable basis, the More Than policy would have cost just over £1,000.

As a gesture of goodwill, More Than offered to adjust and backdate the policy based on the months he paid, resulting in a refund of around £700. He also waived the £50 cancellation charge.

This case shows the importance of studying the insurance policy documents when buying and at renewal, with your MOT certificate, a good way to track mileage. You believe this reimbursement does not address the excessive premiums paid over the years and point out that the company has alerted him in the past when his mileage was higher than on his policy. You have taken out a policy with Axa (1,500 miles per year, £350 excess) for £418.

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