7 steps to future-proof your MSP business and stay relevant
Businesses large and small are operating with a flexibility and speed that could not have been imagined even ten or twenty years ago.
The way businesses are created, grown and managed has changed at a remarkable rate. Much of this change, from hybrid and remote working to instant support and next day delivery, is fueled by the benefits of ever-evolving technology.
While on the outside companies have made life easier for consumers, on the inside they have become complex organizations with a beast of an IT engine that fuels their growth. Enterprise IT teams have become large, complex and often overwhelmed.
That's why companies have turned to third-party IT service providers or managed service providers (MSPs) to manage their IT infrastructure and ensure that all devices, servers, networks, software and services are running safely at peak performance at all times.
No wonder the MSP industry reached $242.9 billion in 2021 and is expected to reach $354.8 billion in 2026.
But are MSPs ready for the future?
Why You Need to Future-Proof Your MSP BusinessGoogle search data shows a 450% increase in online searches for the term "managed service provider" from 2012 to 2022 in the United States. This is as clear an indicator as any growing demand for MSP services.
At the same time, it's also true that the work they do is also - you guessed it - increasingly complex. Simply doing what they have done so far does not guarantee growth.
The COVID-19 pandemic has been a wake-up call for everyone, including PSM. While pre-pandemic organizations leaned toward large, centralized workplaces, COVID-19 pushed the trajectory of the way we work almost entirely in the opposite direction.
Employees were working from home for an extended period; this led them to work from anywhere, resulting in the rise of digital nomads. Organizations have started looking for talent everywhere. This has created a need for a technology infrastructure that can support a hybrid working style.
Add to that the ever-changing nature of technology. On-premises has moved to the cloud, software has morphed into software as a service (SaaS), and now artificial intelligence (AI) is slowly becoming core infrastructure rather than a buzzword. Businesses expect their IT service provider to be at the forefront of the latest technology trends.
And that's not all. As technology powers nearly every aspect of our lives, from education and personal finance to healthcare and entertainment, cybercriminals have also extended their footprint and sharpened the weapons in their arsenal.
It is estimated that cybercrime will cost businesses $10.5 trillion by 2025. Chief Information Officers (CIOs) and Chief Executive Officers (CEOs) are acutely aware of this risk and rely on their IT partners to transform their business into an impenetrable digital one. fortresses.
The pandemic was truly a thunderclap. No one knows when the next business and technology disruption will occur or what form it will take. MSPs need to build resilient businesses that can withstand and thrive in such environments.
This is where the sustainability of your MSP business comes in. So how do you do it?
Prepare for remote and hybrid workEasier said than done, but far from an impossible task. While many organizations are returning to in-person work, the work-from-home genie is out of the bottle and not coming back.
This has opened up new opportunities for MSPs. Imagine a company headquartered in Seattle but whose employees work from their homes or hostels in Tallinn, Bali, or Patagonia. They connect on their laptops to the corporate network, wherever they are.
Bring Your Own Device (BYOD) and remote working have made IT support even more complex. How can an in-house IT team ensure these devices are secure and get support when needed? MSPs are the answer.
But businesses expect anytime, anywhere support. Without the right technology and the right tools, MSP technicians will have to travel halfway around the world to meet with their customers. That won't be enough, will it?
You need to convince your customers and prospects that you can track devices, wherever they are. Invest in the right Professional Services Automation (PSA) and
Businesses large and small are operating with a flexibility and speed that could not have been imagined even ten or twenty years ago.
The way businesses are created, grown and managed has changed at a remarkable rate. Much of this change, from hybrid and remote working to instant support and next day delivery, is fueled by the benefits of ever-evolving technology.
While on the outside companies have made life easier for consumers, on the inside they have become complex organizations with a beast of an IT engine that fuels their growth. Enterprise IT teams have become large, complex and often overwhelmed.
That's why companies have turned to third-party IT service providers or managed service providers (MSPs) to manage their IT infrastructure and ensure that all devices, servers, networks, software and services are running safely at peak performance at all times.
No wonder the MSP industry reached $242.9 billion in 2021 and is expected to reach $354.8 billion in 2026.
But are MSPs ready for the future?
Why You Need to Future-Proof Your MSP BusinessGoogle search data shows a 450% increase in online searches for the term "managed service provider" from 2012 to 2022 in the United States. This is as clear an indicator as any growing demand for MSP services.
At the same time, it's also true that the work they do is also - you guessed it - increasingly complex. Simply doing what they have done so far does not guarantee growth.
The COVID-19 pandemic has been a wake-up call for everyone, including PSM. While pre-pandemic organizations leaned toward large, centralized workplaces, COVID-19 pushed the trajectory of the way we work almost entirely in the opposite direction.
Employees were working from home for an extended period; this led them to work from anywhere, resulting in the rise of digital nomads. Organizations have started looking for talent everywhere. This has created a need for a technology infrastructure that can support a hybrid working style.
Add to that the ever-changing nature of technology. On-premises has moved to the cloud, software has morphed into software as a service (SaaS), and now artificial intelligence (AI) is slowly becoming core infrastructure rather than a buzzword. Businesses expect their IT service provider to be at the forefront of the latest technology trends.
And that's not all. As technology powers nearly every aspect of our lives, from education and personal finance to healthcare and entertainment, cybercriminals have also extended their footprint and sharpened the weapons in their arsenal.
It is estimated that cybercrime will cost businesses $10.5 trillion by 2025. Chief Information Officers (CIOs) and Chief Executive Officers (CEOs) are acutely aware of this risk and rely on their IT partners to transform their business into an impenetrable digital one. fortresses.
The pandemic was truly a thunderclap. No one knows when the next business and technology disruption will occur or what form it will take. MSPs need to build resilient businesses that can withstand and thrive in such environments.
This is where the sustainability of your MSP business comes in. So how do you do it?
Prepare for remote and hybrid workEasier said than done, but far from an impossible task. While many organizations are returning to in-person work, the work-from-home genie is out of the bottle and not coming back.
This has opened up new opportunities for MSPs. Imagine a company headquartered in Seattle but whose employees work from their homes or hostels in Tallinn, Bali, or Patagonia. They connect on their laptops to the corporate network, wherever they are.
Bring Your Own Device (BYOD) and remote working have made IT support even more complex. How can an in-house IT team ensure these devices are secure and get support when needed? MSPs are the answer.
But businesses expect anytime, anywhere support. Without the right technology and the right tools, MSP technicians will have to travel halfway around the world to meet with their customers. That won't be enough, will it?
You need to convince your customers and prospects that you can track devices, wherever they are. Invest in the right Professional Services Automation (PSA) and
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