BBC announces changes to simplify its complaints process

Image source, Reuters

The BBC has announced changes to its complaints process, pledging to make it easier and more transparent.

The company said that to "maintain trust from the public", it would make its complaints website easier to find and use.

This follows a review by media watchdog Ofcom, who said the BBC needed to be more "open and clear with the public".

The changes, expected within six months, will aim to improve the way whose editorial teams respond to complaints.

The broadcaster also promises to better explain how audience feedback is shared and used, while improving "the way we explain the steps in the complaints process".

"Trust is a core value of the BBC," said chief executive Tim Davie. "If the public wishes to file a complaint, it must be handled quickly, fairly and consistently, and the process must be easy to understand.

"We thank Ofcom for its research that helped inform these changes. their complaints, responds to...