Flawless, but I'm still charged for a £60 PCN hire car

My insurer recently provided me with a rental car from Enterprise after an accident. I soon received a £60 (PCN) penalty notice for driving in a bus lane in Aberdeen. Not only can I prove I wasn't in Scotland, but the photo on the PCN shows a completely different car. I appealed the fine but Enterprise has already deducted a £35 administration fee for providing my details to Aberdeen Council. The local branch cannot help, there is no telephone number to dispute the charge and my email was not answered.FF, Stoke-on-Trent, West Midlands

You don't need to have a forensic mind to detect that you are beyond reproach. The car depicted on the PCN is white. The car you rented was black. Aberdeen council have now admitted to me that they made a mistake in noting the recording. Enterprise refunded the fee after I contacted their press office. It says: “In the event of a suspected traffic violation, we rely on the accuracy of the information given to us by the competent authority. Details received from the council gave the registration of the vehicle the client had rented. registered owners of their fleet. But they can shift liability to the relevant driver, provided the customer signs an agreement accepting liability for PCNs incurred while driving. The complication is that the registered holder must appeal any fine imposed. Enterprise is now appealing on your behalf, but not all rental companies are willing to take on the hassle.

AW Bristol were as surprised as you were to receive a PCN after driving on the Tyne Tunnel Toll Road in a car hired from Europcar. He paid the £1.90 charge over the phone and a month later Europcar was informed that it had paid Tyne Tunnels (TT2) a £30 fine on his behalf and was debiting the sum, plus £40 administration charge on their card.< /p>

"TT2 said Europcar should appeal on my behalf as I was not the registered cardholder. Europcar m 'gave a third-party authorization letter which they said would allow me to deal directly with TT2. But TT2 replied that they had stopped accepting such letters last December."

After contacting TT2, he contacted Europcar and refunded the fine, which was issued because you misread a number from the car registration when paying the toll.

Philip Smith, Managing Director of TT2, says: "The Tyne Tunnels regulations require us to fine the car hire company, and app They must also be initiated by the rental company. However, we have recently become aware that a small number of rental companies do not make it easy for customers to use this appeal process. We have therefore reviewed the process and want to offer rental vehicle drivers the option of appealing fines directly to TT2. ”

Europcar has confirmed that it does not appeal fines on behalf of customers, but offers written waivers so that they can do so themselves.

MT from Chester says he and his wife lost their chance to appeal against an NCP because he was sent to the wrong person. Private parking company CP Plus had issued a £60 PCN in his name, but at the time of the alleged parking violation MT was in hospital.

Moreover, he is not the registered guardian of the vehicle, which belongs to his wife. "When I finally left the hospital and went through my mail, I wrote to CP Plus, advising them that my wife is the registered caretaker and she was in charge of the vehicle at the time," he wrote. "The fine was paid in December and we heard nothing more until March when I received a letter from a debt collection company demanding payment of £110 without any explanation.

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"My wife informed them by phone and email that she was the registered babysitter, but they sent me another letter threatening me with legal action. A week later, CP Plus acknowledged my wife's payment in December, but claimed it had been received after the 14 day period for the prepayment discount had expired, and another payment was therefore necessary. The requests keep coming in and it's hurting my rehabilitation."

If the original bill had been sent to your wife, as it should have been, it could have been paid The root of the problem appears to be that the dealership you purchased the car from mistakenly registered you as a keeper.The error was quickly corrected last September and the V5 duly displays your wife's details, but it would appear that the DVLA provided the wrong details to CP Plus.

CP Plus denies receiving any communication from you. "We rely on the DVLA and motorists to keep their information up to date, and therefore cannot accept responsibility...