Boohoo starts charging shoppers £1.99 to return items
Fast fashion website Boohoo has become the latest online retailer to start charging shoppers for returning items.
The Boohoo customers will now have to pay £1.99 when returning unwanted goods, and the cost will be deducted from the amount they will be refunded.
The retailer move, which was first reported by the Retail Week website, took effect July 4.
Charges are charged per return delivery, not per item. If buyers make returns from the same order multiple times, they will be charged each time.
Other high street retailers, including Next and Uniqlo, already charge for returns, as Zara said earlier this year that it was introducing a £1.95 fee for online returns.
Asos said last month it faced a "significant increase" in buyer returns, contributing to its latest profit warning.
Fast fashion retailers often don't sell their products than online, which means customers tend to buy a range of different products and sizes to try on at home, before deciding which ones to keep.
Since As online shopping has exploded during the pandemic, it has increasingly become a headache for retailers to deal with the flood of unwanted items. es.
Up to half of clothes bought online are returned to some retailers, with the whole operation costing businesses around £7billion a year , according to a 2020 study by consulting firm KPMG.
Boohoo – which owns brands including Debenhams, Dorothy Perkins, Wallis and Burton – warned in May that it was likely to put up her clothing prices this year as she was forced to cut sales and profit expectations, and said her customers were returning more unwanted items.
The percentage of items returned to brands by online shoppers dropped early in the pandemic when shoppers were buying stretchier clothing and loungewear, where getting a good fit was less important.
However, with the return of social events such as weddings and as office work increased, more structured clothing became popular again, and consumers returned more clothing they didn't like or didn't fit.
Fast fashion website Boohoo has become the latest online retailer to start charging shoppers for returning items.
The Boohoo customers will now have to pay £1.99 when returning unwanted goods, and the cost will be deducted from the amount they will be refunded.
The retailer move, which was first reported by the Retail Week website, took effect July 4.
Charges are charged per return delivery, not per item. If buyers make returns from the same order multiple times, they will be charged each time.
Other high street retailers, including Next and Uniqlo, already charge for returns, as Zara said earlier this year that it was introducing a £1.95 fee for online returns.
Asos said last month it faced a "significant increase" in buyer returns, contributing to its latest profit warning.
Fast fashion retailers often don't sell their products than online, which means customers tend to buy a range of different products and sizes to try on at home, before deciding which ones to keep.
Since As online shopping has exploded during the pandemic, it has increasingly become a headache for retailers to deal with the flood of unwanted items. es.
Up to half of clothes bought online are returned to some retailers, with the whole operation costing businesses around £7billion a year , according to a 2020 study by consulting firm KPMG.
Boohoo – which owns brands including Debenhams, Dorothy Perkins, Wallis and Burton – warned in May that it was likely to put up her clothing prices this year as she was forced to cut sales and profit expectations, and said her customers were returning more unwanted items.
The percentage of items returned to brands by online shoppers dropped early in the pandemic when shoppers were buying stretchier clothing and loungewear, where getting a good fit was less important.
However, with the return of social events such as weddings and as office work increased, more structured clothing became popular again, and consumers returned more clothing they didn't like or didn't fit.
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