CIO: Go from tickets to true digital transformation
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There is growing recognition that IT has much more to offer than keeping your laptop on, and modern CIOs should emphasize innovation rather than (primarily) maintaining the status quo. what. To achieve this, CIOs need to drive digital transformation more proactively, engage across departments, and align their business acumen with business goals. This shift moves IT away from trouble tickets and will be welcomed by C-level colleagues, employees, customers and investors as a strategic partner.
"Our IT team is great, but we don't really need them" is not a self-sufficiency proclamation. It is actually a warning that a company is not using IT enough. Operational departments must strive to improve new technologies, using IT know-how to ensure success.
The Foundation of CIO TransformationWe consistently see higher employee and customer satisfaction when CIOs focus on improving the user and customer experience (UX and CX). This can mean extending automation to more IT-dependent tasks, from onboarding employees and customers to processing paperwork.
Second, the CIO must be strong both as a businessman and as a technologist. Your C-level colleagues and your IT colleagues see the benefits of a business-oriented and transformation-driven CIO. Other stakeholders, from investors to department heads, will be too.
EventTransform 2022
Join us at the leading Applied AI event for enterprise business and technology decision makers on July 19 and virtually July 20-28.
register hereThird, the CIO must help multiple departments scale their core businesses; they will develop more effectively when the CIO is their ally. CIOs need to engage with leaders in both strategy and operations. This may not be comfortable for all CIOs, but the "one for all" attitude reinforces the importance of the role of the CIO and of IT itself. The greater the involvement of IT, the more IT can help voters achieve their goals.
Last, but not least, the CIO can redefine the overall job description of the IT department. The concept inherited from IT is often: "IT answers questions and solves our IT problems". It can become "the CIO and IT continuously come up with and implement technology improvements and help us bring our best ideas to life."
Automate tedious tasksTo free up IT for transformation projects, a first step is to implement automation in a targeted way to support repetitive tasks. In other words, eliminate incremental process improvements – today, small efficiencies are just table stakes. By noting which ticket actions occur repeatedly, it's quite easy to build a backlog of tasks to automate. The more experience your team has in converting processes to automation, the more efficient they become.
Contactless computing for nuts and boltsTouchless computing (using automation) is an effective methodology to help you clean bridges and free up your team while improving...
We're excited to bring Transform 2022 back in person on July 19 and virtually from July 20-28. Join leaders in AI and data for in-depth discussions and exciting networking opportunities. Sign up today!
There is growing recognition that IT has much more to offer than keeping your laptop on, and modern CIOs should emphasize innovation rather than (primarily) maintaining the status quo. what. To achieve this, CIOs need to drive digital transformation more proactively, engage across departments, and align their business acumen with business goals. This shift moves IT away from trouble tickets and will be welcomed by C-level colleagues, employees, customers and investors as a strategic partner.
"Our IT team is great, but we don't really need them" is not a self-sufficiency proclamation. It is actually a warning that a company is not using IT enough. Operational departments must strive to improve new technologies, using IT know-how to ensure success.
The Foundation of CIO TransformationWe consistently see higher employee and customer satisfaction when CIOs focus on improving the user and customer experience (UX and CX). This can mean extending automation to more IT-dependent tasks, from onboarding employees and customers to processing paperwork.
Second, the CIO must be strong both as a businessman and as a technologist. Your C-level colleagues and your IT colleagues see the benefits of a business-oriented and transformation-driven CIO. Other stakeholders, from investors to department heads, will be too.
EventTransform 2022
Join us at the leading Applied AI event for enterprise business and technology decision makers on July 19 and virtually July 20-28.
register hereThird, the CIO must help multiple departments scale their core businesses; they will develop more effectively when the CIO is their ally. CIOs need to engage with leaders in both strategy and operations. This may not be comfortable for all CIOs, but the "one for all" attitude reinforces the importance of the role of the CIO and of IT itself. The greater the involvement of IT, the more IT can help voters achieve their goals.
Last, but not least, the CIO can redefine the overall job description of the IT department. The concept inherited from IT is often: "IT answers questions and solves our IT problems". It can become "the CIO and IT continuously come up with and implement technology improvements and help us bring our best ideas to life."
Automate tedious tasksTo free up IT for transformation projects, a first step is to implement automation in a targeted way to support repetitive tasks. In other words, eliminate incremental process improvements – today, small efficiencies are just table stakes. By noting which ticket actions occur repeatedly, it's quite easy to build a backlog of tasks to automate. The more experience your team has in converting processes to automation, the more efficient they become.
Contactless computing for nuts and boltsTouchless computing (using automation) is an effective methodology to help you clean bridges and free up your team while improving...
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