DVLA sent me on a wild goose chase looking for my driver's license

I had to give up my driving license in 2021 following a small stroke. I received a certificate of good health from the neurologists in March last year and the DVLA was informed. It wasn't until December that I was told I needed an eye exam. The DVLA insisted that I attend Specsavers several miles from my home. I am a wheelchair user and discovered that the test equipment was inaccessible. A branch in another part of town was recommended to me, and with difficulty I passed the test. But the results were inconclusive, and the DVLA wanted me to see a Harley Street specialist. This time I rang before. They didn't have wheelchair access.

The DVLA then offered the National Hospital for Neurology and Neurosurgery, but said I would need a referral from a GP. I was then sent back to Harley Street, which I could not access. Each time I have to spend almost an hour waiting to speak to the DVLA, knowing it won't get me any closer to getting my driving license back.RBB, London

The DVLA should have known you had a disability as your license has restrictions as you drive an adapted vehicle. He certainly knew your demands after the failed first date, but sent you on a wild goose chase anyway. As for the nine-month delay in applying for the test, he admitted in November that 168,000 applications for medical driving licenses had piled up after the lockdown, but says the backlog has cleared up. He did not explain why you were repeatedly sent to inaccessible places, but indicates that you have now been called. And, indeed, nearly 12 months after your application, you have finally received your license.

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