Response time: Vol. 21

You satisfy your clients, but can You satisfy OUR curiosity?

With Kelly VanSleen, Customer Success And Implementation Specialist has Billy.

Please say We A little little about your business And What You TO DO there.

HAS Bowl, We offer compliance follow up For THE construction industry. Anybody WHO offers with A plot of certificates of insurance would be very advantage Since OUR software. I am on THE Customer Success team, portion OUR the partners has implement THE software, And SO proof them After Implementation has ensure they are successful. My official title East Customer Success And Implementation Specialist.

Which celebrity would be be Really great has your job, And Why ?

Ryan Reynolds. He East clever, Again spiritual. When proof OUR the partners, It is important has stay professional, but A element of humor just guard things amusing :)

What is this THE most precious thing that functioning In customer service has taught You ?

He East SO important has ask GOOD questions has get has THE root issue. It is Also easy has leap In And to start proof, only has find out You are solve THE fake issue. Ask questions, East yourself with THE account And issue, SO leap In with answers Or options.

What is this your the biggest productivity To hack?

THE simple hacks are always My favorite. I to use A Remarks tool as My go to When I need has take Remarks Since A call Or TO DO A fast note of something has follow up on – Nothing I need has remember. SO has THE END of THE day Or week, I go back has those Remarks And send THE information everywhere that he belongs Or create Tasks has complete things I do A note of. I get slammed In customer success with My attention be drawn In A million directions, And I need A source of truth has keep all THE balls In THE air.

What gif best describe your mental State RIGHT NOW? What is this THE worse customer service you have Never experimented?

My accounting software permanently gave Me grief, And he was SO frustrating has call In, give all This information, And SO be request For he all on Again once I reached A live person. It is frustrating has to have has take time has provide information on And on Again. It is THE worse When You are transferred several times And must re-explain THE problem!

What is this THE A piece of advice You would be give has your peers In THE customer service industry?

Be curious. He allow You has provide fantastic customer service, And You will be surprised how a lot You to grow When You keep A curious state of mind.

What book are You while reading has THE moment?

THE Book on Rent Property Invest by Brandon Turner.

"From Implementation through has account support, My high aim East ensure THE success of OUR customers"

Or TO DO You get your support direction news?

I follow many leaders on LinkedIn. I love that I can get A width of knowledge Since professionals on LinkedIn.

What words TO DO your skin crawl?

"What do [enter any of them word that East easily compatible with Google] you mean?"

How would be You explain your job has A extraterrestrial?

After A sales representative closes A agreement, they hand disabled THE business has Me. I work with THE business has TO DO Of course I to understand THE Business needs, SO work with them has together THE software up For them. THE last part of What I TO DO East form THE software users And provide continuous support all along their life as A customer.

Do You identify more with THE title "customer support," customer service," "customer success," Or "customer experience," And Why ?

I identify with THE title "customer success." From Implementation through has account support, My high aim East ensure THE success of OUR customers.

What TO DO You wish people knew about functioning In customer service?

It is not always A easy job, SO always be kind :)

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