The Ticket: Unpacking the Impact of AI on Customer Experience with PartnerHero's Mercer Smith

In THE customer service And customer experience the spaces, There is A plot of discussion event about What THE future of THE Human AI Partnership will look as – And more specifically, What role will humans play In This new dynamic.

THE answer? A big A. HAS Intercom, We Really believe that THE future of customer service will require A strong Alliance between humans And AI.

AI excels has manager all of THE manual work that previously took up far Also a lot of Facing customers teams time. He improved efficiency And released up time For humans has to focus on complex And added value activities. But AI East addicted on human to input. In This new world of AI first customer service, human awareness And skill will be THE power source Since which AI draw.

It is natural that A technological change of This magnitude would be bring with he A certain sense of anxiety. Naturally, For customer service And customer experience the teams, there was A initial "What do This mean For My job?" moment. With that In spirit, PartnerHero Vice-president of Managed Operations Mercier Black-smith defenders For be radically honest with your team. Mercier East THE author of CXOXO: Building A Support Team Your Clients Will Love, And East A champion of avant-garde customer experience. She argues that radical honesty not only helps to alleviate concerns, he Also brought each And each team member along on THE AI journey with you.

This week on THE Ticket podcast, Intercom Senior Director of Human Support Police officer Stapleton speak with Mercier about just how significantly AI East changing THE CX space, And Why transparency And trust are crucial ingredients In THE recipe For AI success.

Here are a few key take away food Since their conversation:

AI East A catalyst For career development: By socket care of routine Tasks And basic questions, AI released up human agents has tackle more complex problems And other areas of impact that can help them to grow their careers. This technological change not only boosted efficiency but Also creates huge opportunities For improved job satisfaction And professional development For CS And CX teams. Humans will stay pivot In A AI first experience: In This new world of AI first customer experiences, humans will play key the roles In training AI systems, create content, And ensure that clients are always receive THE best possible experience. THE Human AI Partnership will be crucial When he come has maintain THE quality And integrity of customer experiences. Transparency And trust will be key has success: Be open And honest about how You are using AI is not it only important For your team, but Also For your clients. By be future about Or And how You are using AI In THE customer experience, you go be able has build increase trust with your clients – And avoid frustrating them. Not all AI East equal: When execution AI, It is important has think about THE ethics considerations. AI has THE potential has be biased, SO It is essential has TO DO due diligence on THE content You food he, And ensure THE tool You are using has sufficient guarantees In place has give You peace of spirit that your clients won't to have A poor experience.

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