The Ultimate Guide to Knowledge Management in the Age of AI

AI East revolutionize THE customer service industry. OUR Customer Service Tendencies Report 2024 revealed that almost half of customer support teams are Currently using AI, with more together has join them This year.

THE benefits of AI first Customer Service are amazing: 24/7 availability, multilingual support, major time savings, And fast, effective resolutions For clients. But behind each great Driven by AI support experience, There is A unknown hero: awareness management.

A complete, well-structured awareness management system East THE power source of THE AI machine. If You are using A chatbot Or AI agent has interact with clients, Or A AI co-pilot as A staff assistant For your support team, these tools need A extensive pool of awareness has draw Since SO your clients get accurate, up to date information – And your support representatives don't do it to have has answer THE even questions on And finished.

In This guide, We to walk through All You need has know about effective, Optimized for AI customer service awareness management has help your team take advantage of all THE benefits AI has has offer.

What East awareness management And Why East he SO important?

Definition: Awareness management East THE process of create, organize, sharing, And maintain awareness In your company.

Your Facing customers awareness base East A classic example, but your help center articles are just THE advice of THE awareness management iceberg. In do, awareness management implied A range of activities such like:

Creation resources as help center articles, Blog posts, internal guides, Or learning materials. Identify gaps In your documented information. Execution systems that TO DO he easy For team members (both humans And AI) has to access And to use This information When solve customer problems. Development workflow has ensure that your existing materials are continuously update. For what East awareness management more important that Never In THE age of AI?

Your awareness base East No longer only For those intrepid clients WHO to want has hiking has your help center has self-service – In THE age of AI, he fuels everything.

It is because your awareness base East A crucial to input For your Driven by AI support experience - It is THE key has precisely answer complex customer queries, speeding up resolution And handling times, And delightful your customers.

Here are three the reasons Why awareness management East on each avant-garde support leaders spirit RIGHT now.

1. AI East only as strong as What You "food" he

AI East only as GOOD as THE awareness And content that he has to access has. A lack of information, wrong structure articles, Or expired Documentation all prevent he Since provide clear And correct answers has your clients, leading has poor customer experiences that degrade trust And autumn short of their high expectations.

No big language model (LLM) knows your business as You TO DO. ChatGPT doesn't to understand your clients' needs, pain points, And to use case. That awareness East unique has You And your organization, meaning You need has be THE A has map he all out And food he has AI.