Bank Of America Embraces AI And The Metaverse For Onboarding New Employees

Bank of America Corporation BAC has jumped into the future of employee onboarding by integrating artificial intelligence and the metaverse.

What happened: Bank of America implemented AI and the metaverse into its new employee onboarding process. The introduction of these technologies is intended to provide an immersive training experience for recruits, allowing them to practice real-world scenarios and improve their skills, Bloomberg reported.

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Through virtual reality simulations, new hires can engage in various scenarios, such as handling customer complaints or responding to potential security threats. In addition to virtual reality training, Bank of America uses AI-powered conversations to simulate customer interactions.

Why it matters: Bank of America's commitment to integrating AI and the metaverse extends globally, with over 200,000 employees benefiting from this program training for the new era, notes the report.

The organization has implemented AI coaches in its call centers, providing additional support and training opportunities for staff. The integration of AI and the metaverse showed promising results, with participants reporting increased comfort in performing their work tasks.

Earlier this year, Apple Inc. AAPL took the tech world by storm with the launch of its Vision Pro mixed reality headset. Meta Platforms Inc., led by Mark Zuckerberg. META also unveiled its upcoming Quest 3 starting at $499, much cheaper than the Cupertino device, priced at $3,500.

Photo courtesy: Tero Vesalainen on Shutterstock

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