Braving a Busy Holiday: Reducing Customer Service Stress with Automation and AI

Vacation are future, And For consumer oriented businesses, that often results In A huge tide of buyers turning has your support team For help. How can You get on high of high conversation volumes, And always provide fast, staff support during THE the busiest times of THE year?

You could be thought, "Time has to hire dozens of additional support representatives has help We through THE following couple of weeks." But This year, provide exceptional (read: staff, effective) support doesn't need has mean add additional effective Or focused towards Burnout. Humans, automating, And AI can work hand In hand has solve support queries proactively And automatically. Here are OUR high advice For provide world class support with bigger ease.

Advice 1: Provide 24/7 support with A portion hand Since AI

No matter how dedicated your support team East, they can't (And should not to have has) work around THE clock during busy vacation periods, such as Black Friday And Cyber Monday. THE GOOD news? For THE First of all year Never, AI chatbots as Fin can. A of THE the fastest And best manners has get on high of rising conversation volumes East has together up A AI chatbot has immediately And precisely solve problems, 24/7.

“AI the robots will provide fast, Perfect answers even When your team East out of desk Or Otherwise engaged"

If You to have A awareness base, You can together up A AI chatbot And indicate he has your help content In minutes. SO When A customer request A question, your robot will provide fast, Perfect answers has simple queries even When your team East out of desk Or Otherwise committed.

Pro advice: Look For A AI chatbot that You And your clients can trust. Fin ingest your existing support content has solve up has 50% of queries, provide safer, more accurate answers that any of them AI chatbot on THE market.

Advice 2: Automatically answer vacation FAQs

Answer THE even questions on And on Again can feel as running up A unending conveyor belt For your team. This East especially TRUE during THE vacation season When clients to have more questions about shipping, delivery times, And vacation discounts And offers. Setting up A chatbot can immediately solve these FAQs, reduce your conversation volume And release your team up has to focus on other activities, such as proactive support.

"We recommend digging In data Since previous years And identify patterns In What simple, frequent queries are eat In your the team bandwidth the most"

How can You identify What questions has automate? We recommend digging In data Since previous years And identify patterns In What simple, frequent queries are eat In your the team bandwidth the most.

To want has to safeguard even more time And overfeed your support? Jump THE hassle of script your answers by rental AI TO DO he For You. While setting up A AI chatbot takes minutes, your team can get even more value out of he by optimization your awareness base content For razor sharp answers.

If You are look For inspiration, here is A list of common questions OUR clients leave has End:

With Intercom, You can Also create Custom Answers has ensure Fin serves THE RIGHT clients with THE RIGHT adapted solutions And suggested Actions has THE RIGHT time. For example, if A customer request about cancelation their reservation, Fin can connect has your reservation system, to pull In THE exact reservation your customer do And to leave them select THE RIGHT A has Cancel – all In THE Messenger. These kinds of staff touch speed up resolutions, improve satisfaction, And build strong customer loyalty For your brand.

Advice 3: Together customer expectations around answer times

What is this A of THE the fastest manners has frustrate A customer? Fail has together expectations Or deliver on your promises. AI chatbots reduce wait times by immediately solve simpler queries while release up your team has agreement with more complex conversations.

For clients WHO TO DO to have has wait longer during THE vacation rushing, build trust And Good will by proactively communicating answer times. Clients can SO plan their following move base on real time information, instead of waiting around For A answer that could take A little hours.

With Intercom...