ChatGPT is coming to a customer service chatbot near you

Share on Facebook Share on Twitter Share on Linkedin Meta, Canva and Shopify, among others, are already using the technology that powers ChatGPT in their customer service chatbots, but experts warn that companies should beware of the creativity and unpredictability of generative AI.

From processing an order return at Shopify to resetting a password for a Canva account, chances are the chatbot you interacted with is using the same kind of big language models that power ChatGPT , the viral generative AI chatbot from OpenAI.

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the big language model that powers ChatGPT, in order to make these customer service chatbots more useful. Founded in 2016, Ada programs chatbots capable of performing tasks such as booking a flight for an AirAsia customer or tracking orders and returns for Meta's virtual reality products.

But while people have applied ChatGPT's templates for a wide variety of new uses, including writing emails and requesting