Disney annual passholders sued the company, said it 'abused' the pandemic to add unfair visiting rules

may not be the most wonderful place in the world if your annual pass doesn't allow you to visit it freely.

BRYAN R. SMITH I Getty Images The Magic Kingdom in Orlando, Florida.

At least that's according to a class-action lawsuit that accuses Walt Disney Parks and Resorts of breach of implied contract, among other things, for changing the rules about cardholders. annual passes after the pandemic hit.

It was filed on October 18, according to Insider.

"Disney abused a global pandemic to take advantage of its Platinum Pass and Platinum Plus Pass holders even after the threat of the pandemic subsided," the lawsuit said.

Related: 'You Have No Human Decency': Disney Issues Apology After Internet Goes Wild Over Disneyland Employee Who Ruined Couple's Proposal

In recent times, Disney consumers have also expressed their anger over price increases at the Victoria & Albert restaurant and throughout the park. But these customers are hitting back with more than angry words on social media.

The crux of the matter is Disney's old annual pass system, which allowed people to enter the park year-round, generally speaking. Two of these pass types, Platinum and Platinum Plus Pass, did not have "blackout dates".

These dates, which affected the cheaper Gold and Silver annual passes, tended to correspond with high attendance at the park, he adds.

Both customers purchased Platinum Plus passes. One of the complainants said she bought one for herself and each member of their family, for $633 each. The other, whose pass is due to expire in 2030, was paying $67.75 per month.

“Prior to March 15, 2020, Platinum Pass and Platinum Plus Pass holders were permitted to visit all four Florida Disney Parks 365 days a year without any blackout dates or restrictions,” the lawsuit writes.< /p>

Then, after the coronavirus hit, Disney "effectively" introduced blackout dates, along with other restrictions, presumably for crowd control. The lawsuit claims the company acted unfairly by not removing them because the pandemic became less of a problem, they claim.

Now Disney has a reservation system for all guests, including annual passes. The lawsuit argues that only a certain number of Platinum Pass holders are only allowed on one day, excluding certain days.

The group also had the ability to park at more than one Florida park in a day, which the company now only allows after 2 p.m., per Insider.

Also, the group wasn't allowed to make more than five (it was three) days of reservations at a time, and you couldn't book any more days until the trip was over.< /p>

“This meant that in order for claimants to be able to make a reservation for November, when it was currently in May, they would not be able to use their Platinum Pass for almost six months,” the lawsuit states. .

He argues that none of these restrictions were in the original agreements of the purchased passes and therefore the company is engaging in things like unjust enrichment and in violation of the law on Florida's Deceptive and Unfair Trade Practices.

Disney is now offering a different set of passes, Insider noted. The plaintiffs said their passes were "unilaterally" replaced with a new one, the Incredi-Pass, which has more restrictions and fewer benefits than the purchased Platinum, they argued.

Disney did not immediately respond to a request for comment. But the company pushed back the lawsuit against News 6.

"Annual Passholders continue to be among our biggest fans and most loyal guests. We've been upfront with Passholders about the updates we've made, and offered them the flexibility...