DoorDash launches an AI robot to take takeout orders from customers

During peak hours, DoorDash's AI system will relieve restaurants by automatically answering incoming phone calls.

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Food delivery services platform DoorDash is integrating AI technology for its restaurant clients, which will see customers communicate their food orders to AI-powered robots instead of busy internal staff .

According to an Aug. 28 announcement from DoorDash, the new AI-powered voice command system will answer customer phone calls, which will be available for “select carriers.”

The company's 2023 Restaurant Online Ordering Trends Report found that although 20% of customers prefer to order their food over the phone, up to 50% of customer calls go unanswered, which leads to significant unrealized losses for restaurants.

"Customers expect more from restaurateurs, and in return, restaurateurs expect even more technology solutions from us, including support for phone channels to meet customers where they order," said Rajat Shroff, product and design manager for DoorDash.

According to the release, DoorDash will combine a mix of AI and human operators to ensure that all customer calls are answered in a short period of time, allowing restaurants to meet increased demand during off-hours. peak.

Additionally, DoorDash claims that its AI system will be able to provide a personalized customer experience by answering calls in multiple languages.

The growth in the number of users searching for food delivery services for order creation. Source: DoorDash

Third-party food delivery apps have grown significantly in popularity over the past two years...