Introducing Intercom SMS: Connect, Engage, and Activate with Two-Way SMS

Today we're excited to launch Intercom SMS: Increase engagement and drive action with two-way SMS that connects you to your customers anytime, anywhere.

For businesses looking for a reliable, fast and efficient way to communicate with their customers, SMS is a no-brainer. With a 98% open rate, you can almost guarantee that your most important messages will reach your customers - and not only that, 95% will read those messages within three minutes.

But what comes next? Customers receive these important notifications with no way to respond or ask questions. They end up in a one-sided conversation - this is not a good start for a relationship.

That's why we launched Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers, building relationships and taking engagement to the next level.

"SMS Intercom gives customers a direct line to your business so they can feel heard and you never miss crucial engagement opportunities"

Boost your customer engagement with Intercom SMS

If you rely on one-way texting, you're missing out on vital opportunities to grow your relationship with your customers. The SMS intercom opens the conversation.

Two-way communication means better conversations

Drive immediate engagement by allowing your customers to take action while you have their full attention. Intercom's two-way SMS solution allows customers to ask questions and provide feedback in the most convenient way, at the most convenient time. It gives customers a direct line to your business so they feel heard and you never miss crucial engagement opportunities.

A single platform provides a seamless customer experience

Talk to customers via text using the same inbox your teammates know and love. This means that customer data, conversation histories and context are all in one place.

Around 85% of companies surveyed agree that their customers prefer helpful context to follow them across channels for a seamless brand experience. With a single platform, not only will your support team save hours of switching tabs, but your customers will benefit from more personalized and helpful support experiences.

"80% of customers are more likely to do business with a company that provides personalized customer experiences"

Targeted and personalized outgoing messaging

According to our research, 80% of customers are more likely to do business with a company that provides personalized customer experiences. So if you have an important message for your customers, personalize it.

With Intercom SMS, you can leverage the rich first-party customer data you already have on our platform to send personalized messages to specific groups of customers based on user behavior and data.

"The biggest benefits we have seen using Intercom SMS are higher engagement and completion rates, as well as significant time savings for our team. Our patients prefer SMS and it was a very manual process, but Intercom makes it easier for everyone Our opt-out rate is down to 3% with outbound texting due to patient preference for texting over email -mails."

– Daniel Leung, Head of Product Growth and Strategy at Curex

Intercom SMS works with your existing channels

When marketing, sales, and support channels are separated, teams can lose valuable context about customer interactions. Having a single record of customer conversations equips each team with a rich customer history...