The Ticket: Moment of truth – End of AI Copilot in practice

Last week, We announcement OUR last breakthrough innovation: Fin AI Co-pilot, A staff AI assistant For each support agent. He represented A huge leap Before In THE customer service space And will completely change THE path support teams work. But What do that change look as In practical?

Up until NOW, support agents to have had has spend huge the amounts of time sieving through pass conversation And Documentation through several sources has find answers has clients' questions. He was very manual, And useless has say, not very effective.

Fin AI Co-pilot changes all of that. NOW, instead of having has spend all that time research through treasures of information, support agents can simply ask Fin AI Co-pilot And he will suggest answers base on What It is learned Since each source You choose has food he. It is as easy as that.

"A few early testers to have seen A 31% increase In agent productivity Since they begin using their new AI assistant In THE inbox"

This new path of functioning will result In innumerable hours checked in For support teams And create THE space they need has to focus on create Really exceptional customer experiences. OUR own Support team And early beta testers to have has been using Fin AI Co-pilot For enough a few time NOW, And seen first hand just how impactful he can be. In do, a few early testers to have seen A 31% increase In agent productivity Since they begin using their new AI assistant In THE inbox.

This week on THE Ticket podcast, OUR very own Senior Director of Human Support Police officer Stapleton And Vice-president of Customer Support Declan Ivory discuss their experience using Fin AI Co-pilot SO far. They dive In how It is changing – And has Already amended – THE the team manners of functioning, And THE benefits they have seen Since departure has to use he (including A particularly come out "Wow" moment).

Here are a few strong points Since THE conversation:

AI has open to access has A untapped gold mine of data: Historically, research through pass support conversation For additional context has has been A Herculean stain For customer service teams. With Fin AI Co-pilot, You can select A pool of conversation For he has draw on SO he immediately surfaces relevant context Since previous answers In It is suggestions. This East A particularly useful tool For support agents WHO could not be fully confident In certain areas And to want has to validate their approach, And Also ensures support consistency For clients. This leap Before massively changes THE role of THE support agent: With A AI assistant functioning RIGHT next to them In THE mailbox, support agents will to have more time has to focus on other important areas, such as discovery new And different manners has to commit with clients And build strong relationships. Awareness management has become more important that Never: Customer service awareness management has always has been important, but In THE world of AI first CS, It is absolutely crucial. THE AI machine East only as GOOD as THE information You food he, SO support leaders will need has to prioritize awareness management has capitalize on all THE benefits THE technology has has offer. Integration And training customer service agents East changing forever: Soon, Fin AI Co-pilot will be A integral part of training up new teammates – all of A suddenly, they will be able has get competent In areas very quickly because THE AI Co-pilot will surface relevant information has THE RIGHT time, saver THE need has ask questions of colleagues And Really speeding up their awareness acquisition.

If You appreciate OUR discussion, check out more episodes of OUR podcast. You can follow on Apple Podcasts, Spotify, Youtube Or to input THE