The Ticket: Shep Hyken on how to get ahead of the competition with exceptional customer experience

These days, It is not enough has provide "GOOD" customer service.

According to has Shep Hyken's last Realization Customer Astonishment Report, companies that to want has Really stay out need has blow clients far by provide them with amazing experiences they go remember. Anybody WHO simply "satisfied" their clients risks losing them has competitors WHO go above And beyond – A do confirmed by almost A quarter of respondents.

As Shep says:

"Clients are more intelligent that Never Before about What great service looks as. They have has been qualified by THE exceptional companies out there. If all they get East A All right experience Since You, they go to have No Reservations about trying A competitor following time."

This week on THE Ticket, Shep, A renowned customer service And CX expert, joined Declan Ivory, Vice-president of Customer Support has Intercom, has discuss strong points Since her research And emerging tendencies shape THE future of customer experience.

Here are a few key take away food Since THE conversation:

CSAT sheet music don't do it paint THE complete picture: HAS better predict customer loyalty, You should look beyond THE traditional CSAT. Analyzing customer behavior patterns, as how often they TO DO purchases, For example, can provide more insightful metric. THE power of personalization: 81% of clients In THE study said they prefer personalized experiences. By understanding customer preferences And adaptation your approach has different segments, You can create A more engaging experience How's it going keep people future back. AI can help You TO DO This has ladder. Inspiration can come Since unexpected sources: HAS stay in front of THE curve, keep A eye on what is this tendency – even out of your own industry. Look has companies You personally love TO DO business with And see if You can apply any of them of What they TO DO has your own experience. Human connection remains crucial: Despite AI become more widespread In customer service, human connection East critical For create amazing experiences. Your the team empathy And care East What will together You apart; AI East What will help You TO DO This has A wider level.

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