Watch our Fin AI Copilot launch event

Intercom keep on going has lead THE path In building THE future of support with OUR AI first Customer Service platform.

Following up on THE revolutionary release of OUR Fin AI Agent last year, We to have NOW spear Fin AI Co-pilot, which given each customer service agent their own staff AI assistant. Fin can find information, help solve problems, And complete all of those intensive time Tasks In seconds. And You can trust THE answers Fin provides are accurate because he drawn Since your support materials And even conversation story.

Were building A world Or each agent becomes A superagent with A AI Co-pilot by their side. A AI Co-pilot It is connected has THE entire platform, East permanently learning, And can proactively issue solve next to your human agents In real time.

Check out THE Fin AI Co-pilot launch event, with:

Eoghan McCabe, Intercom CEO, President, And Co-founder Olivia Singarelle, Senior Product Marketing Director Brian Donohue, Vice-president, Product

What follows East A slightly edited transcription of THE announcement broadcast.

To welcome has Built For You

Eoghan McCabe: Hey, thank You For join This broadcast. Were call he Built For You, And This East going has be THE First of all In A series of monthly broadcasts just as this.

THE idea here East has be more open And more vocal about THE technology that were functioning great hard has bring You Before anybody other. Each month you go get has hear directly Since THE people WHO built THE technology, And Today We to have Olivia And Brian Since OUR product org has to walk You through A major new release that were Really excited about, A new AI product release. It is probably OUR the biggest In A year.

About 18 month There is, We decided has to focus OUR efforts entirely on customer service. We to want has be THE following major platform And We sincerely believe We to have A shot. There has has been very little movement In This space For A while. Just A month After that, THE world amended – OpenAI released ChatGPT, And We quickly accomplished that We must react Or die. Believe he Or not, We decided has react And We pretty quickly find ourselves bet THE business on THE simple idea that AI East going has return THE nature of customer service on It is head.

"We were THE First of all has build A AI customer service agent"

We research has lead that charge And compete using OUR pace of innovation. We were THE First of all has build A AI customer service agent. We called ours Fin. We shipped he has beta In March of last year And A entire year later And account, were always in front of THE holders – none of them to have released A AI agent of their clean.

Today East OUR following major release of three heart Components that TO DO up THE Intercom AI customer service platform, which GOOD say You A little little about later. These Components will represent A fundamentally new path of solve THE customer service issue In A path It is cheaper, faster, and better. It will be please both customer service leaders And their clients. SO without further teenager, let's go leap In. We to have A little video has to try get You excited about OUR announcement, And SO THE announcement himself will follow. Thank You. We hope you go enjoy it.

Fin AI Co-pilot In action

Olivia Singarelle: Hi, My names Olivia And I am on THE product marketing team here has Intercom. Today I am great excited has introduce OUR last AI innovation, Fin AI Co-pilot.

When We spoke has customer service agents, We regularly heard THE even thing. They are expenses path Also a lot time research For answers has customer questions. They are research through several tabs And miscellaneous sources that take them far Since THE customer. It is ineffective And guard agents Since to focus on What Really imported, building Deeper sustainable customer relationships.

Fin AI Co-pilot East here has help. Fin East A staff AI assistant For each agent And will dramatically improve your the team efficiency. Agents can to access Fin directly In THE mailbox And get instant ...