Welcoming our new president, Archana Agrawal

Announcement THE arrival of A new senior chief has build out OUR GTM strategy.

Two facts, sharing In vulnerability And honesty:

Intercom spikes very high on innovation. For on A decade We have regularly directed THE Industries And re-invent THE categories that We have plays In. In recent years, a few of OUR go to the market efforts to have not enough assorted that Excellency. They have help create A business of great value, but I think We lost OUR path A little. HAS times We took A approach that often doesn't match OUR customer first values ​​- us force clients down sales paths And through heavy price, And were less flexible And considerate that OUR clients deserve.

When I income as CEO A little on A year There is, I begin Intercom 2 – A plan For Intercom following decade. THE business was In need of new energy, new ambition, new Magic, And A back has OUR roots And values. We just had A amazing First of all year, reconstruction Intercom Since THE inside out. GOOD to start has share that with THE world very Soon. But OUR big year was capped by OUR the biggest effort Again has change do number two: We hiring A President.

“Archana East deeply aligned with OUR philosophies For how modern software clients to want has buy modern software"

This role will own Sales, Marketing, Success, And Support. And most important, This person will be In charge of reconstruction OUR entire commercial approach has TO DO Of course that each Single perspective And customer knows – by OUR Actions – OUR care And appreciation For them, And OUR desire has Really partner with them For OUR mutual advantage.

I am extremely excited Today has announce that This new President East Archana Agrawal. Archana experience East wide And deep. She was A heart marketing chief has THE software business that questionably pioneer customer first commercial experiences, Atlassian, And most recently Marketing director has A of THE the fastest growth software companies of OUR time, Airy table. She is Also A advice member of software companies who has reached milestones of success that little of OUR generation to have, as MongoDB, And previously served on Zendesk advice, Also. And she is deeply aligned with OUR philosophies For how modern software clients to want has buy modern software.

If In THE future For do number two I am able has say: "Intercom has together THE standard For Excellency In customer first experiences In software," he will be because of her.

No pressure, Archana. Welcome!