Ensuring Intercom interoperability for enterprise customers

As companies and their workforces grow, so do their technology stacks.

The size of companies makes them inherently complex: they rely on a suite of tools tailored to specific workflows. Users spend way too much time switching between applications, which hurts productivity.

This is the fourth in a series of articles exploring Intercom's investment in business support. Check out other articles in the series.

At Intercom, one of the core beliefs that drives our product is that the old world of siled companies and their siled tools is falling apart. This belief underpins our commitment to creating a product that seamlessly interacts with any company's technology stack, regardless of size and complexity, while multiplying the value that the technology stack can deliver.

For us, avoiding silos means two things:

Build a platform that consolidates customer communications: With Intercom, all customer communications flow through a single unified platform and data source that continuously learns, serves, and supports individual customer needs so you can make the most of every engagement to grow your business. Offer integrations so this platform can work seamlessly with other tools in your tech stack: As businesses grow, the number of tools used in Teams can quickly become unmanageable. These tools need to communicate and work together to enable you to seize every opportunity to meaningfully engage with your customers.

These goals may seem contradictory, but together they contribute to the end goal of empowering businesses to be there for customers. Intercom delivers a personalized experience to every customer your business interacts with and nurtures those relationships from the start.

“Intercom works with your existing support channels, such as email and phone, to give customers the choice of self-service and/or one-on-one support in your application, product or site Web"

Intercom works alongside your existing support channels, such as email and phone, to give customers the choice of self-service and/or one-on-one support in your app, product, or site website. It's easy to set up, integrates with your existing support tools, and provides all the workload management tools you need to add messages without overwhelming your team.

We work hard to ensure Intercom works with our customers' most important applications, bringing together all the customer data you need to effectively nurture customer relationships and scale your business. Every customer has a unique use case and toolset, and we offer integrations, APIs, and webhooks to help them design their ideal workflows within and alongside Intercom.

"Intercom has unleashed the power of conversational assistance across Medallia's growing line of products. What was once a disjointed customer experience is now unified, cohesive, and personalized.

Kennen Warmack, Vice President of Global Support and Education, Medallia

How can I integrate my favorite apps with Intercom?

There are several ways to integrate Intercom with the most important tools in your technology stack.

The Intercom app store

Our App Store now contains over 350 powerful apps and integrations that create flexibility and extensibility around existing Intercom solutions, allowing you to tailor Intercom to your business:

One-click integrations with CRMs like Salesforce and HubSpot accelerate ROI. Integrations with support tools such as Playvox and MaestroQA improve KPIs in our support use case. Integrations with telephony providers such as Dialpad and Aircall reduce context switching for agents and improve business efficiency. Integrations with product analytics tools like Amplitude make it easier to understand and measure the impact of customer interactions in Intercom, helping to increase revenue and reduce churn.