Adopting technology to improve postal services, by Fom Gyem

Although the Nigerian postal services are improving, I believe that for a better working system, the postal and parcel services will have to completely rethink their last mile delivery strategy and execution to increase efficiency and reduce emissions. They will put a lot of effort into either taking control of the customer relationship at the time of delivery or forming a partnership with those who do.

Constant advancements in technology have changed every aspect of our daily lives. To stay competitive and meet customer demands, companies must do their utmost to keep abreast of the latest and most promising advancements.

Postal services have significantly improved the level of customer service they provide due to advances in technology. In terms of technology development, the Postal Service has focused on two things: mail innovations and data analytics.

Postal industry experts agree that these developments will continue to drive changes within the industry. The Internet of Things, blockchain, and autonomous vehicles are other cutting-edge technologies that have yet to have a significant impact on the Postal Service. Even though the Postal Service has only researched and tested these technologies so far, with the rapid growth of the industry, I believe their impact will increase over the next few years.

The importance of all postal services and international mail systems has not diminished due to the increased use of electronic technology. Office administrators have the assurance that documents or packages will be delivered correctly, thanks to certified couriers and delivery confirmations from the post office. To speed up the professional process, shipping costs and delivery times can be calculated online.

The post and parcel industry has undergone a significant transformation due to the growth of e-commerce, especially cross-border e-commerce. At every stage of the customer journey, operators place a strong emphasis on customer engagement.

A fundamental element of success in any industry, maintaining a consistent, high-quality experience throughout the buyer's journey is no longer seen as a competitive advantage. The distribution of mail and parcels can also be automated.

Postal services must prioritize the protection of their core business in order to transform. To do so, they must improve operational excellence, create new revenue streams through creative service offerings, and deliver quality e-commerce and postal experiences to build customer loyalty and drive public demand. for postal services.

Postal companies can use shipment tracking data to plan and strategically allocate space in their fulfillment centers. This information includes movement, location, and idle hours. Depending on the occupancy of the distribution centers, shipments can be diverted or letters and parcels can be better managed in the distribution centers.

Customer interactions with digital services and businesses have influenced their expectations for mail and package delivery. Minimum waiting times, maximum personalization, almost immediate response times and completely transparent procedures are all requirements of senders and receivers.