There's no turning back: the new era of AI-driven customer service is here

THE time of AI first Customer Service East here, And he will lead has happier clients And more strategic customer service teams.

It is Already clear that AI will remodel Company, just as major technology breakthroughs to have do In THE pass. Technology doesn't go backward. THE car created purchases shopping centers, suburb, And McDonalds. THE the Internet created instant communication, real time sharing events, on demand All, For anybody, anywhere on Earth. Were not going back has horse riding horses, neither impression out Pictures has job has OUR family through THE world. AI East as big A invention as THE the Internet, And maybe as big A change as THE industrial revolution. Were only 18 month In A 10+ year cycle.

"Almost all customer questions, In all customer chains, will be perfectly answered by A AI Agent"

Customer service East A of THE the earlier areas has be fundamentally amended, because AI arrived has be excellent has THE things customer service people TO DO Today. This transformation East Already event has A faster pace that anybody predicted. Base on results were seeing Since OUR clients (a few Already to have up has 80% of customer questions be precisely answered by AI), We can NOW in complete confidence predict that In THE very close future, almost all customer questions, In all customer chains, will be perfectly answered by A AI Agent.

This East real. This East event NOW. When A AI Agent can answer THE vast majority of customer questions, This fundamentally changes THE nature And make up of A human support team. THE work changes, THE economy change, THE metric change. Nothing East LEFT intact. With AI first Customer Service, support teams work on upper value, more complex customer questions, And they invest most of their time Analyzing, manager, And improvement THE AI system, SO he can deliver even better results For customers.

What East AI first Customer Service?

HAS THE The highest level, AI first Customer Service implied First of all seeing if AI can solve THE issue directly For THE customer, And if not SO seeing if AI can help THE agent solve THE problem.

AI first Customer Service means clients will get:

Instant, excellent answers has almost all their questions, book by AI. And When he is not it instant, they get deep, attentive, staff, human service because agents to have more time And to have AI has help them.

AI first Customer Service has three Components that work together In A Single system:

AI Agent First of all: Clients experience AI First of all. Instant, accurate answers. AI Co-pilot First of all: Human agents experience AI First of all. Instant always active help that come has them. AI Analyst First of all: Leaders experience AI First of all. A AI Analyst proactively deliver knowledge has them.

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AI first Customer Service East both A product change And A mindset change.

Businesses that change their mindset And adopt AI first Customer Service will deliver outstanding customer experiences. Those that don't do it will get LEFT behind. HAS Intercom, were innovative This new path. Let's go dig In THE details.

AI Agent First of all: Clients experience AI First of all – instant, accurate answers

When clients to have questions And problems, they to want answers And resolutions, as quickly as possible. Talk has THE customer service team East A means has A END. THE best customer experience East A instant, accurate answer, Or immediate action taken has solve THE problem.

AI can Already answer a lot questions And solve a lot problems, And often better that A human can because AI East always available. AI answers immediately, works 24/7, And speak each language.

As THE technology improves, And avant-garde support leaders learn how has best together up AI first Customer Service, AI East simply going has get better And better has answer customer questions.

This transformation East Already event. We spear OUR Fin AI Agent In Can 2023. On day A, THE average resolution rate was 28% of customer questions. Less that A year later, THE average resolution rate East 46%. THANKS has AI And functionality improvements We have built, And OUR clients learning how has to optimise their content And data, OUR Fin AI Agent went Since solve A quarter of queries has A half of queries In just A year: