The Ibis hotel canceled our reservation but said "no" to a refund

In September I made a reservation at an Ibis hotel in Burton upon Trent for December 8th. Three weeks before the stay, I received an email advising me that my reservation had been canceled as the hotel had to close for essential maintenance and that I would soon receive a refund. This was confirmed over the phone.

When the money didn't arrive two weeks later, I called back and was told Accor had my money and that I should contact him.< /p>

I didn't know who Accor was or why he had my money, but I contacted him to be told that , as my reservation was an "economy" reservation, I would not get a refund. I explained that it was not me who canceled and demanded a refund on the spot. But he refused, saying he needed "to get more information". What additional information does he need?

I assume this will be the case for everyone who has booked this hotel. Some are my co-workers, and none of them got a refund. I really need the money!

SH, email

Given its size, we get relatively few complaints about Ibis and its parent company, Accor, but clearly something has gone very wrong here. In all fairness, the company acted very quickly to resolve this issue and refunded you within hours of contacting the company.

She apologized and says she is not aware of any other guests in the same boat.

If anyone else is also disbursed after this is closed hotel, email our usual address.

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